January 1, 2017

3339909 

The New Cigna medical network is called the Open Access Plus or OAP.

*Effective January 1, 2017 you must use a Cigna Provider to obtain in-network benefits. BlueCross BlueShield of Arizona is no longer the Fund's network provider. 

• To locate a provider, visit the website online at www.MyCigna.com click on FIND A DOCTOR. Be sure to select OAP (Open Access Plus).
• You may also contact Cigna toll free at 1-800-CIGNA24 (1-800-244-6224), to find out if a specific provider is in the Cigna OAP Network. 
• Personal Website - www.MyCigna.com.
• Visit this online resource to learn more about your health, including how to manage chronic conditions like diabetes, osteoporosis, acid reflux, heart disease and many more. You can also request email updates on a wide variety of specific health topics.
• You may also track claims, manage your prescriptions, take a free health assessment, order or print an ID card, look up how much a medical procedure may cost and much more.
• Download the Mobile App and do all of the things above from your smart phone. The app is available for Android, Apple, Kindle Fire, and Blackberry.

• Call the 24 Hour Health Information Nurse Line - You may call at any time, seven days a week.
• You may call the 24-Hour Health Information Line to talk with a nurse about your child's fever, pain that is getting worse, or an injury your spouse just suffered.
• Nurses will help you with care options, treatment alternatives, home care remedies, etc.
• They will also help you find a local urgent care provider if you require that level of care.
• If you have questions about an illness or other diagnosis such as: cancer, diabetes, low back pain, high blood pressure, etc., you cann call a CIGNA Nurse who can assist you with your questions.
• Call 1-800-CIGNA24.

• You will have the same freedom of provider choice as you do with the past PPO program, which means you will not need a referral to see a specialist and you will not need to select a primary care physician (PCP).
• While it is not required, we encourage you to establish a relationship with a PCP who will get to know you and your health risks and opportunities, help coordinate care to get you well, and act as a persona health advocate.

• We encourage you to establish a relationship with a Primary Care Physician (PCP) who will get to know you and your health risks and opportunities, help coordinate care to get you well, and serve as your personal health advocate.
• With the Cigna OAP network, look for the Cigna Care Designation to find top-performing doctors - and save an average of 16% on treatment costs.
• To find a top performing doctor when you use Cigna's online directory of doctors look for the special blue Cigna Care Designation logo.

• Carecentrix (CCX) is Cigna's National Vendor for Durable Medical Equipment (DME), such as CPAP, Oxygen and Supplies, Home Infusion.
• Per their contract, the in-network rendering provider will file their claim directly to Carecentrix. Carecentrix, would then submit claims to Cigna, at the contracted rate.
• Carecentrix (CCX) - Durable Medical Equipment (DME) 1-877-466-0164.

Pharmacy benefits and providers will now be with Cigna. Manage your medication at toll free number 1-800-Cigna24, online at MyCigna.com.

In-network Mental Health and Substance Abuse Providers will now be with Lyra Health, you can get help or look up providers at the toll free numbers (877) 969-2917, online at ualocal469mentalhealth.com. 

Employee Assistance Program (EAP) will also be with Lyra Health. You can get help or look up providers at the toll free number (877) 969-2917 or online at ualocal469mentalhealth.com.

Yes.

• You will receive one ID card for each family member.

If you lose your ID card or would like an additional copy you may go to myCigna.com and order or print a new card. You may also call the Cigna phone number: 1-800-CIGNA24 (1-800-244-6224). 

1-800-CIGNA24 (1-800-244-6224)

1-800-CIGNA24 (1-800-244-6224)

They should call: 1.800.88CIGNA

Yes.

• Effective January 1, 2017, the medical claims will be processed by Cigna HealthCare.
• 1-800-CIGNA24. This change means you will have access to live customer service representatives to answer questions and handle issues 24 hour a day, 7 days a week - even on holidays.
• Further, you will have access to an on-line, web based system called mycigna.com that will allow you to track your claims, review benefits, order an ID card, review what types of preventive care you need, view explanations of benefits, compare pharmacy medication prices and much more.
• Your new ID card will have the new customer service number to call for questions.
• Claims incurred PRIOR to January 1, 2017 should be sent to BeneSys.  

• Administrative Office and duties (Eligibility for coverage, dental appeals, weekly disability benefits) will remain with Fringe Benefit Services, Inc. (now called BeneSys)
• COBRA Administrator will remain with Fringe Benefit Services, Inc. (now called BeneSys)
• Vision will remain with Fringe Benefit Services, Inc. (now called BeneSys)
• Health Reimbursement Account will remain with Fringe Benefit Services, Inc. (now called BeneSys)
• Life Insurance and Accidental Death and Dismemberment Benefits.  

• Maternity Support - We want to help you or your spouse take an active role in staying healthy during pregnancy. Pregnant members have access to prenatal information and maternity nurses are available to answer all of your questions around the clock, every day of the year and work with you to determine if you (or your spouse) are at risk for a premature delivery. Call 1-800-CIGNA24.
• Discounts on Services & Products that Improve Your Health - We are pleased to announce that you now have access to Health Rewards discounts on health and wellness services. Simploy call 1.800.558.9443 for a list of participating providers. Make sure you present your ID card to receive the discount. You can save money on the following:

• Over 15,000 fitness facilities including major chains
• A network of more than 27,000 chiropractors, acupuncturists, massage therapists, and registered dieticians
• Weight management programs (including some of the industry's most popular ones)
• Tobacco cessation programs
• Vision and LASIK correction discounts
• Hearing Aids