Man-U Service Contract Trust Fund

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Frequently Asked Health Care Questions

Q.	Who is the Prescription Drug Benefit Manager?
A.	CVS Caremark.
Q.	How can I contact the Prescription Drug Benefit Manager?
A.	CVS Caremark at (866) 282-8503.
Q.	If a service I need requires Prior Authorization, who do I (or my provider) contact?
A.	American Health Holdings at (800) 641-5566.
Q.	If I need to utilize Mental Health or Substance Abuse benefits, who do I contact?
A.	Contact the Fund Office at (800) 638-8824.
Q.	How do I find a dentist or find out if my dentist participates with Delta Dental?
A.	Dental benefits are provided through Delta Dental at (800) 932-0783, except for Caring Heart members. If you are a Caring Heart member please contact the Fund office at (800) 638-8824.
Q.	If I have Medicare, who does my provider submit the claim to?
A.	Paper claims along with Medicare EOB must be submitted to Fund Office: Man-U Service 7130 Columbia Gateway Dr. Ste A, Columbia MD 21046
Q.	Who are my Vision benefits through and how can I contact them?
A.	There is no preferred vision provider for this plan. Members can obtain vision care from any licensed optometrist or ophthalmologist. Member can call the Fund Office at (800) 638-8824 toll free for Vision Schedule of Benefits.
Q.	Who is eligible to become a Participant in the Plan?
A.	Employees and eligible dependents who who meet the requirements and have enrolled for coverage.
Q.	What if I don’t work enough hours to maintain eligibility for the month?
A.	You will be offered COBRA coverage and would need to self-pay for it.
Q.	How do I maintain my Health Care coverage?
A.	Meet the Eligibility requirements within the work quarter or the work month depending on the Plan.
Q.	How do I make a payment towards the continuation of my Health Care coverage?
A.	COBRA is the only self-pay option. Submit check or money orders.
Q.	Whom should I call if I have questions about my Health Care eligibility?
A.	Contact the Fund Office at (800) 638-8824 toll free.
Q.	Who are my eligible dependents?
A.	Your Spouse and children. This includes a stepchild, legally adopted child or a child who is placed with you for adoption, who is under age 26.
Q.	Will my child(ren) who is/are age 19 through age 26 be covered under the Plan?
A.	Yes! If they are enrolled on your plan, they would be covered until they turn 26 years old and you cannot take them off until they turn 26.
Q.	How do I add my new baby or spouse to my insurance plan?
A.	New Baby: You must complete and submit a new enrollment form to the Fund Office with a letter from the hospital indicating the baby's date of birth and the name of each parent. You will have 60 days to submit a copy of the baby's birth certificate. If the birth certificate is not received the baby would be dropped from the plan until it is received by the Fund Office. Adding a Spouse: You must complete and submit a new enrollment form to the Fund Office with a copy of your marriage certificate.
Q.	Whom should I contact if I'm getting a divorce and what documents do I need to submit?
A.	You must complete and submit a new enrollment form to the Fund Office with a copy of your final divorce decree. If you have any questions, please contact the Fund Office at (800) 638-8824 toll free.
Q.	How do I obtain a replacement Medical and Prescription Card?
A.	Contact the Fund Office at (800) 638-8824 toll free.
Q.	How do I inquire about the status of my medical claim?
A.	Contact the Fund Office at (800) 638-8824 toll free.