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Frequently Asked Questions
Health
Q.
My child is going to college in a location outside of our service territory (i.e., New Mexico, Texas, etc.) How will his/her claims be paid, as in-network or out-of-network?
A.
The claim will be considered out of area and reimbursed at the in-network reimbursement level.
Q.
Is vision therapy covered under the Plan?
A.
Vision therapy is not a covered benefit under the Plan.
Q.
How do I add or remove a dependent from my medical plan?
A.
You and your eligible dependents may become covered under this Plan only upon submission of a completed written enrollment form what can be obtained from the submitted to the PacifiCorp Employee Benefits Department. You can contact the department directly at (800) 455-6363 or by emailing Benefits.Services@pacificorp.com
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Rx
Q.
Can I refill my prescription online with SavRx?
A.
Yes. SavRx has the capabilities of refilling your prescription via their Web site at www.savrx.com. SavRx must have the original script on file to process your refill request.
Q.
How are injectable drugs reimbursed by SavRx and the medical Plan?
A.
Injectable drugs are reimbursed just as any other drug and according to Plan rules, based on the price paid locally, less the applicable copay.
Q.
If I use mail order and pay the $10 copay for generic prescriptions, am I still subject to the deductible?
A.
Yes, the deductible of $75/individual, $150/family applies to brand-name or generic drugs, both retail and mail order.
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Pension
Q.
If benefits are denied, may a retiree or beneficiary appeal?
A.
Yes. Any retiree or beneficiary denied a benefit has the right to appeal to the Trustees within 60 days after the date shown on the letter of denial. The rules for filing an appeal are briefly outlined in your Summary Plan Description (SPD).
Q.
How far in advance should I request an application for retirement?
A.
You can request an application for retirement no more than 180 days prior to your retirement; however, the completed application must be received at least 30 days prior to the retirement date.
Q.
When do I become Eligible for Benefits?
A.
When you retire or terminate after you are vested.
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Dental
Q.
Sealants are known to come off during a lifetime, so why are they covered only once?
A.
Sealant benefits do not include the repair or replacement of a sealant on any tooth within 3 years of its application.
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Life
Q.
What is the cost for supplemental life and AD&D insurance?
A.
The amount you pay for supplemental life and AD&D insurance is based on age and how much coverage you elect. When deciding how much insurance you need, consider what your family would need financially in the event you are no longer able to work.
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